---
title: Returns & refunds
url: "https://seacoast.lt/returns/"
type: article
description: 14-day right of withdrawal, how to return an item to SeaCoast Workshop, and how refunds are handled.
updated: 2026-08-14
language: en
---

# Returns & refunds

14-day right of withdrawal, how to return an item to SeaCoast Workshop, and how refunds are handled.

Everything here is handmade, and I want you to be happy with it. If something isn't right, write to [info@seacoast.lt](mailto:info@seacoast.lt) and we'll sort it out.

## Your right to withdraw

If you are a consumer in the EU, you may withdraw from your purchase within **14 days** of receiving it, without giving a reason.

To withdraw, tell me before the 14 days are up — an email to [info@seacoast.lt](mailto:info@seacoast.lt) is enough. Then send the item back within **14 days** of telling me.

Once I receive the returned item in its original condition, I refund the full purchase price including standard outbound shipping, within 14 days, to your original payment method.

## Exceptions

The right of withdrawal does **not** apply to custom or personalised items — anything engraved with your name, a boat name, a date or a logo, or built to your own specification. This is standard under EU consumer law for goods made to a consumer's specification.

This exception does not apply if the item arrives **damaged or defective**. In that case you are always entitled to a repair, replacement or full refund, custom or not.

## Damaged, defective or lost

- **Damaged in transit or defective** — send a photo within a reasonable time of delivery and I'll arrange a replacement or a full refund, including return postage.
- **Never arrived** — I'll trace the parcel and, if it is lost, refund you in full.

You have a **two-year statutory guarantee** on goods bought in the EU.

## Return postage

For a change of mind, you cover the cost of sending the item back, and you are responsible for any loss in value if it isn't returned in its original condition.

For a damaged, defective or wrongly-sent item, I cover return postage.

## How to return

1. Email [info@seacoast.lt](mailto:info@seacoast.lt) with your order number and what's wrong.
2. I'll confirm the return address.
3. Pack the item as it arrived and send it back, keeping proof of postage.
4. I refund within 14 days of receiving it.

If we can't resolve a dispute, EU consumers may use the European Commission's [Online Dispute Resolution platform](https://ec.europa.eu/consumers/odr).

---

HTML version: https://seacoast.lt/returns/
Full catalogue summary: https://seacoast.lt/llms.txt
Seller: MB "Sea Coast" (company code 305467548), Lithuania · info@seacoast.lt
Language: English · Lietuviškai: https://seacoast.lt/lt/